rg777 Privacy Policy — How We Handle Your Data

rg777 ("we", "us", "our") operates rg777.cam, Bangladesh's trusted online casino and sports betting platform. We take the privacy of our players seriously. This Privacy Policy describes in detail how rg777 collects, processes, stores, and protects personal information provided by or automatically generated from users of rg777.cam, including visitors who have not registered an account.

By creating an rg777 account or continuing to use rg777.cam, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Privacy Policy, you should discontinue use of rg777.cam and may request closure of your account by contacting [email protected].

rg777 collects personal information in four principal categories. We collect only the data that is necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance.

rg777 uses the personal information it collects for the following purposes only:

• To create, verify, and maintain your rg777 account, including age verification (21+) and identity checks required for withdrawals and KYC compliance.
• To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to investigate and resolve any payment disputes.
• To operate the casino and sports betting platform, deliver the games and services you have requested, and record your betting activity for dispute resolution purposes.
• To enforce responsible gaming obligations, including administering self-exclusion requests, deposit limits, and session time controls.
• To comply with applicable laws, including anti-money laundering obligations, and to cooperate with law enforcement or regulatory authorities where legally required.
• To send you service communications (such as account confirmation, security alerts, and support responses). rg777 does not send unsolicited marketing emails or SMS messages; any promotional communications will be clearly identified as such and will include an opt-out option.

rg777 processes your personal data on the following legal bases:

• Contractual necessity — processing your account data and transaction records is necessary to deliver the services you have requested when registering and using rg777.
• Legal obligation — processing certain data categories (including KYC documents and transaction records) is required for rg777 to meet its anti-money laundering and responsible gaming obligations.
• Legitimate interests — processing technical and usage data for fraud detection, platform security, and aggregate performance analytics is in the legitimate interests of rg777 and its players, provided it does not override your individual rights.

rg777 does not sell, rent, or trade your personal data. We share personal information with third parties only in the following limited circumstances:

• Payment processors — we share the minimum transaction data required with bKash, Nagad, Rocket, Upay, Visa, and Mastercard to process your deposits and withdrawals. These processors are contractually bound to use your data only for payment processing purposes.
• Game and platform providers — certain game studios (such as Pragmatic Play, Evolution Gaming, Ezugi, and Spribe) may receive session and wager data necessary to operate their games on rg777. They are not permitted to use this data for any purpose other than delivering the game service.
• Legal and regulatory authorities — rg777 may disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required by applicable law or a valid court order. rg777 will notify you of any such disclosure where legally permitted to do so.

In all cases where rg777 shares data with third-party service providers, we require those providers to maintain appropriate technical and organisational security measures and to process your data only for the stated purpose. rg777 does not transfer personal data to third parties located outside of the regions required to process your payment or deliver your game service.

When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, the transaction is processed directly through the official API of the respective payment provider. rg777 receives only a transaction reference number and the amount to confirm that the payment was successful. We do not have access to your mobile banking account balance, transaction history beyond your rg777-related transactions, or any other information held by your mobile financial service provider.

rg777.cam uses cookies and similar local storage technologies to operate the platform correctly and improve the user experience. The following categories of cookies are used:

• Essential cookies — required for the platform to function. They maintain your login session, remember your language preference, and enable the secure transmission of data during deposits and withdrawals. These cannot be disabled without impacting the core functionality of rg777.
• Functional cookies — used to remember your platform preferences such as display settings, recently played games, and notification choices. These improve your experience but are not strictly necessary for the platform to operate.
• Analytics cookies — rg777 uses anonymised, aggregated analytics data (not linked to individual accounts) to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is used solely for internal platform improvement.

You may manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in or making transactions on rg777. rg777 does not use third-party advertising cookies or cross-site tracking technologies.

rg777 retains your personal data for the period necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods: account and identity information is retained for a minimum of 5 years following account closure to meet anti-money laundering record-keeping requirements; transaction records are retained for a minimum of 5 years; gameplay data is retained for 2 years from the date of each session; technical and usage data is retained for 12 months.

When the applicable retention period expires, rg777 will securely delete or anonymise your personal data in a manner that prevents reconstruction. If you request deletion of your account before the minimum retention period has elapsed, rg777 will close your account and cease active processing, but will retain the minimum data required by law until the retention period is met.

As an rg777 account holder, you have the following rights regarding your personal data. To exercise any of these rights, contact rg777 support in writing at [email protected]. rg777 aims to respond to all privacy rights requests within 30 days of receipt.

• Right of access — you may request a copy of the personal data rg777 holds about you, including your account details, transaction history, and gameplay records.
• Right to rectification — if any personal data rg777 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure — you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to rg777's legal retention obligations described in Section 8.
• Right to restrict processing — you may request that rg777 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or have objected to its processing.
• Right to object — you have the right to object to the processing of your personal data where rg777 is relying on legitimate interests as the legal basis, and you believe that your individual rights override those interests in your particular circumstances.

rg777 will acknowledge your privacy rights request within 5 business days and provide a substantive response within 30 days. In complex cases, rg777 may extend this period by a further 30 days, in which case you will be notified of the extension and the reason for it. rg777 will not charge a fee for handling privacy rights requests unless they are manifestly unfounded or excessive.

rg777 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, AES-256 encryption for data at rest on our servers, access controls restricting personal data access to authorised personnel only, regular security audits and vulnerability assessments, and two-factor authentication requirements for rg777 staff accessing personal data systems.

Despite these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you have reason to believe that your rg777 account has been compromised, you should contact [email protected] immediately. rg777 will investigate all security incidents promptly and, where required, notify affected users without undue delay.

rg777 reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page. Where the changes are significant, we may also notify registered account holders by sending a message to the mobile number associated with their rg777 account. Your continued use of rg777.cam following any update constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how rg777 protects your information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way rg777 handles your personal data, please contact rg777 support in writing. Our dedicated support team handles all privacy-related enquiries and is committed to responding promptly and transparently. Contact email (plain text — not a clickable link): [email protected]. rg777 aims to acknowledge privacy enquiries within 48 hours (Bangladesh Standard Time, UTC+6).

rg777 is committed to resolving all privacy complaints fairly and promptly. If you raise a privacy concern and are not satisfied with rg777's response, you may escalate the matter in writing to a senior support representative by referencing your original complaint reference number. rg777 takes all privacy complaints seriously and will provide a written resolution within a reasonable timeframe.